Doubek Medical Supply aims to make difficult moment do-able—even when it requires going the extra mile or, in this case, 2,021 miles!
A frantic father called Doubek Medical Supply to reorder his son’s diabetic pump supplies on a Friday morning of an extended holiday weekend. The boy, who was a way at college in Los Angeles, was down to one infusion set.
Ground shipment wouldn’t get to him on time. Next day delivery was too risky—what if it didn’t arrive? Drop shipment wasn’t a sure thing. And, regardless, such a time-sensitive and life-sustaining deliver to the Student Union was fraught with potential for error.
The situation was tenuous at best.
The Doubek team reached out to the manufacturer’s sales reps in the Los Angeles area who they knew could potentially personally deliver a few infusion sets to hold the patient over until a ground shipment arrived. Most were already out for the holiday weekend, but a “friend of a friend connection” pulled through and was subsequently able to drive to the University and personally deliver a few life-saving infusion sets to the student within a few hours.
Although we typically advocate a more pre-active approach to medical supply re-orders, in the end, the patient’s dad was completely blown away by the Doubek’s out-of-the-box and above-and-beyond service. Needless to say, we have a customer for life!
Find out how Doubek Medical Supply can go the distance for you by calling 800-368-2358.